Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please use our chat function below or contact us at support@fizzydelivery.ca

Our canisters fit SodaStream, Drinkmate, Aarke, Ninja Thirsti, Fizzpod and all home carbonator machines and you can use the syup with any machine, flat or sparkling water. We exchange the standard twist-in and the quick connect sodastream cylinders as well. 

What cylinder do I order? 
If you have emtpy cylinders to return, please select standard Exchage Refill Cylinder. 
If you don't have empty cylinders to send back please select Extra Cylinder. 
If you have the standard screw top cylinders, which most are, please select the Standard Twist-In cylinders. 
If you have the new pink quick connect cylinders, please select the Pink Quick Connect cylinders. 

Shipping & Delivery

We make getting your favourite Fizzy products delivered simple. 🫧
At checkout you will see your shipping/delivery options and cost based on your order and postal code. 

Canada-Wide Shipping

We ship syrup orders across Canada with simple flat-rate shipping.

Order total Shipping
Under $71 $16.95
$71+ $13.95

🥤 Stock up & save

Order 4+ jugs to unlock discounted shipping.

Your exact shipping rate will be shown at checkout.


🚚 Local Delivery Syrup & Co2

Toronto

$6.50 flat-rate

Delivery available throughout Toronto from Mississauga/Brampton, north to Vaughan/Richmondhill and east to Ajax every Tuesday.

Hamilton, Burlington, Milton & Halton Region

$8.00 flat-rate

Get your syrup and Co2 delivered right to your door on the 3rd Wednesday of every month.


🚚 Friday Flat-Rate Syrup Delivery

We also offer discounted Friday syrup delivery throughout most of Ontario and the Montreal area on Monday.

Rates: aproximately $11.99–$18, depending on delivery area/order size.

Maximum:
• 6 jugs of regular flavours or 8 jugs of zero-sugar flavours.
• One 10L or 12L BIB

Orders $71+ receive the discounted rate.

Your available Friday delivery rate will be shown based on your postal code.


💨 GTA CO₂ Exchange + Syrup Delivery

For customers in our GTA delivery area, we offer CO₂ cylinder exchange delivered right to your door, along with syrup delivery.

CO₂ exchanges as low as $16 per cylinder, with savings available when exchanging 3+ cylinders or setting up a subscription.

We accept all brands:

  • Standard Twist cylinders
  • Quick Connect cylinders

📦 Bag-in-Box Syrups

Canada-wide flat-rate shipping: $24.99

Stock up on your favourite fountain-style syrups and have them delivered right to your door.

BIB shipping is separate from our jug shipping rates.

For BIB orders, the shipping rate is calculated separately at checkout when combined with other

products.


📦 A few things to know

Canada-wide shipping:
Orders are shipped using our available carrier services. Delivery times vary by destination.

Local delivery:
Your order is delivered directly to your door according to the delivery schedule for your area.

Bag-in-Box shipping rates:
BIB orders have a separate flat-rate shipping charge. Mixed carts may be subject to separate shipping rates.

Shipping discounts:
The $71+ discounted rate applies to qualifying syrup orders.

Not sure which option applies to you?
Enter your postal code at checkout and we'll show you the available shipping or delivery options.

No, you do not need to be home.
When ordering let us know where the canisters will be in the order notes at checkout.
Don’t forget to leave out your empty cylinders in a safe place (you'll get an email reminder the day before). If you live in a condo, you can leave the canisters with your concierge.

Toronto deliveries are every Tuesday between 8am-9pm. 
Hamilton, Halton, Burlington co2 deliveries are the third Wednesday of the month between 9am-2pm. 

GTA CO2 + Syrup Deliveries - Tuesdays between 8am and 8pm. Order cutoff Monday at 9am. Reminders will be sent from courier the night before and a tracking link the morning of. Hamilton, Halton, Burlington co2 deliveries are the third Wednesday of the month between 9am-2pm. 

Ontario & Montreal Syrup Deliveries (non-CO2)- Fridays or Mondays depending on location. Order cutoff Wednesday at 12pm. 

Canada Wide Syrup Shipping- Regular shipping through Canpar, ICS, GLS, Purolator and Canada Post is available across Canada. Order prep is 1-2 business days. You will receive an email with tracking when your order is being prepared.

Our delivery only works on an exchange basis and a reminder goes out the day before. If your empties are not left out please let us know as soon as possible so we can cancel the delivery. If you do not notify us before the route is started Tuesday morning your order will be rescheduled for the following week with an additional delivery $6.50 fee.

Yes! We are a family owned Canadian business. We have our private label Fizzy-Pop that's made here and even our name brand syrups are made in Canada (except Torani which is why we replaced it with the equally delicious Canadian made Simps flavours). Our co2 is also locally filled and not affiliated with Sodastream.

We carry only premium quality 5:1 (4:1 for juice, 7:1 for low-cal) syrups. The store bought Sodastream syrup is very over concentrated (18:1+) with added sweeteners which affect the flavour and quality. Even the SS "Pepsi" isn't the authentic Pepsi. This means that you will get a far better tasting soda right at home just like that comes out of your favourite Coke or Pepsi can. 

YES! You only carbonate water with the SodaStream (unlike the Drinkmate) and add the syrup afterwards. Our syrups can be used with all home carbonators but not in the Ninja Thirsti pods. 

The colder and more carbonated your water is the less syrup you'll use. For 5:1 ratio start with about 160ml to make a 1L bottle and adjust up/down from there, or about 3-4 pumps with our syrup pumps. Juices can vary and have a ratio listed under each flavour. Each 5:1 ratio 2L of syrup will make 12L+ of 1L bottles or equivalent to 34+ cans. 
At the end of the day it's based on your personal preference, experiment with how many pumps works for you.

Why am I using more syrup than the Sodastream syrup? Our name brand and private label syrups are premium quality straight from the factory at 5:1 ratio for the best flavour. SodaStream syrup has been overly concentrated at around 18:1 which is why the flavour isn't the best quality.

Concentrated syrup is very stable and can easily last a year, only the juices should be used within around 9 months. It does not need to be refrigerated.